Sales Support Associate III - Now Hiring
The Sales Associate role is an integral part of the store's overall success and efficiency:
demanding direct attentionto our brand commitment when servicing our customers and driving results.
Responsible for upholding Coach'sService and Selling Models, creating a positive first impression, building on-going customer relationships through apersonalized experience, and leaving a positive, lasting impression.
SALES FLOOR:
Understands organizational objectives and makes decisions that align with Company prioritiesTakes ownership and is committed to delivering results, while remaining actively aware of personal andstore metrics; and creates personal sales and clienteling strategies in partnership with the managementteam.
Creates short- and long-term strategies to achieve personal metrics and performance goalsTakes ownership of personal survey results and creates plans to improve and overcome areas of opportunityRepresents Coach as a brand ambassadorDemonstrates Coach's Selling and Service expectations at all timesUnderstands changes in local market with potential impact on business performance and supports theexecution of local sales strategies and tacticsDrives business through sales strategies, clienteling, sourcing new customers and maintaining on-goingproductive relationships with customersCreates positive impressions with customers by bringing best self to work through attire consistent withCoach's Guide to StyleBuilds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strongknowledge of competition.
Provides in-depth product knowledge, including features, benefits, current offerings, and overall productvalue.
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needsSensitive to customers' needs and tailors approach by reading cuesAttends to the unique and individual shopping needs of each customer.
Works with multiple customers simultaneously and breaks away as appropriateFollows up with customers consistently and genuinely to influence/close the saleFlexes personal selling techniques to contribute to overall store financial resultsBuilds lasting and loyal relationships with customersLeverages Coach's tools and technology to support relationship building and clienteling effortsCreates enthusiasm and positivity for a shared vision and missionPromotes and endorses a team selling environmentFosters an environment of teamwork, trust and collaboration with internal and external customersRemains solution oriented; is adaptable and flexible to changing business and store needsWelcomes feedback and adapts behaviors as appropriateMaintains a calm and professional demeanor at all timesAdditional Requirements
Experience:
1- 3 years of previous sales experience, preferably in a luxury retail service environment.
Possessescurrent knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop,Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical:
Ability to execute at a fast pace.
Ability to communicate effectively with customers and team.
Ability tomaneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
Ability tofrequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to processproduct shipment/transfersSchedule:
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexibleschedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to theday after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.
).
Salary:
$14 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
demanding direct attentionto our brand commitment when servicing our customers and driving results.
Responsible for upholding Coach'sService and Selling Models, creating a positive first impression, building on-going customer relationships through apersonalized experience, and leaving a positive, lasting impression.
SALES FLOOR:
Understands organizational objectives and makes decisions that align with Company prioritiesTakes ownership and is committed to delivering results, while remaining actively aware of personal andstore metrics; and creates personal sales and clienteling strategies in partnership with the managementteam.
Creates short- and long-term strategies to achieve personal metrics and performance goalsTakes ownership of personal survey results and creates plans to improve and overcome areas of opportunityRepresents Coach as a brand ambassadorDemonstrates Coach's Selling and Service expectations at all timesUnderstands changes in local market with potential impact on business performance and supports theexecution of local sales strategies and tacticsDrives business through sales strategies, clienteling, sourcing new customers and maintaining on-goingproductive relationships with customersCreates positive impressions with customers by bringing best self to work through attire consistent withCoach's Guide to StyleBuilds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strongknowledge of competition.
Provides in-depth product knowledge, including features, benefits, current offerings, and overall productvalue.
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needsSensitive to customers' needs and tailors approach by reading cuesAttends to the unique and individual shopping needs of each customer.
Works with multiple customers simultaneously and breaks away as appropriateFollows up with customers consistently and genuinely to influence/close the saleFlexes personal selling techniques to contribute to overall store financial resultsBuilds lasting and loyal relationships with customersLeverages Coach's tools and technology to support relationship building and clienteling effortsCreates enthusiasm and positivity for a shared vision and missionPromotes and endorses a team selling environmentFosters an environment of teamwork, trust and collaboration with internal and external customersRemains solution oriented; is adaptable and flexible to changing business and store needsWelcomes feedback and adapts behaviors as appropriateMaintains a calm and professional demeanor at all timesAdditional Requirements
Experience:
1- 3 years of previous sales experience, preferably in a luxury retail service environment.
Possessescurrent knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop,Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical:
Ability to execute at a fast pace.
Ability to communicate effectively with customers and team.
Ability tomaneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
Ability tofrequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to processproduct shipment/transfersSchedule:
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexibleschedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to theday after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.
).
Salary:
$14 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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