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Store Supervisor -polo Factory stores, North America- Locust Grove - 5383768

Ralph Lauren Corporation is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.
Position Purpose and ScopeStore Supervisors support the Assistant Manager and team in exceeding customer expectations and achieving financial goals through supervising the sales floor and leading sales associates' productivity. Like all employees, they deliver the Ralph Lauren Experience by creating connections, offering hospitality, providing recommendations, exploring and listening. Supervisors succeed through living our service philosophy of being a driver, a brand ambassador, inclusive, flexible and proactive. Their role in the team is key for advising, developing others and improving performance.Key Responsibilities The Ralph Lauren ExperienceBe Inclusive: Welcome customers like honored guests in your homeBe Flexible: Adapt service approach and be accessible to every customerBe a Brand Ambassador: Demonstrate passion and knowledge of the productBe a Driver: Convert shoppers into lifelong Ralph Lauren customersBe Proactive: Feel empowered to make the experience perfect Maintaining Brand StandardsGreet, assist and respond to customer inquiries and complaintsAsks for and applies feedback to improve performanceProvides feedback, coaching and guidance to develop othersProduct selling and service expert in the store to drive salesEnsures maintenance of product presentation to brand standards (i.e. prop maintenance, signage, markdowns, etc.)Anticipates obstacles and takes action to get efforts back on trackDirects others to their assigned area of responsibilitySupervises and trains full and part time sales associates
Job RequirementsThe key to our success is hiring PEOPLE who are: Passionate, Enthusiastic, Outgoing, Poised, Leaders, and Engaged. Experienceo One to two years retail experience Educationo High school graduate/equivalent; Bachelor's/Associates degree preferred Physical Requirementso Ability to communicate with customers and store personnelo Ability to maneuver around the sales floor, stock/dressing room, cashwrap and officeo Ability to operate the registero Ability to stand, move and walk for multiple hourso Lift up to 30 pounds and moderate climbing required Availabilityo Ability to work a flexible schedule to meet the needs of the business, which will require day/evening, weekend and may include overnight shifts

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